R. Chandu SinghKYC / AML & Financial Crime Compliance Analyst

Booking Holdings (Randstad Digital)

Client: Booking.com — EU / Global Travel Technology · Bangalore, India

• Managed KYC/AML onboarding and ongoing reviews for 600+ individual partners and 300+ business partners across GTM countries, ensuring compliance with regulatory requirements and internal FCRM controls.
• Conducted CDD, EDD, sanctions screening, adverse media checks and UBO verification for individual and business partners, supporting risk-based onboarding decisions under DSA and FCRM requirements.
• Performed quality control reviews on 150+ onboarding cases weekly, maintaining 98%+ quality accuracy and adherence to compliance procedures.
• Provided analyst feedback, process guidance and training, sustaining 98%+ accuracy in a high-volume, SLA-driven environment.

Coforge BPS

Client: Proctor Financial — USA / Mortgage & Escrow Services · Bangalore, India

• Monitored 1,500+ mortgage/escrow transactions monthly, analysing transaction patterns, counterparties, amounts and customer profiles to identify AML red flags.
• Served as senior point of contact for complex AML cases, reviewing investigation findings and guiding analysts on risk-based decisions and escalations.
• Replaced manual Excel-based transaction-monitoring reporting with Power BI dashboards, saving 10+ hours weekly and speeding up insight delivery.
• Conducted L2 AML investigations and prepared case narratives for SAR escalation, supporting potential FinCEN reporting.

Concentrix

Client: Etisalat — UAE / Telecommunications · Bangalore, India

• Performed KYC document verification and onboarding for Etisalat Prepaid, Postpaid, eLife and Business customers — 45 cases daily / 900 monthly — in line with UAE AML/CFT and CBUAE requirements.
• Conducted CDD/EDD reviews across 50 cases daily / 1,000 monthly, assessing customer risk, CDD alerts, sanctions/PEP matches and adverse media using internal tools and Dow Jones.
• Investigated CDD alerts, distinguished true vs. false matches and applied a risk-based approach with EDD for higher-risk customers.
• Escalated confirmed high-risk cases to L3 AML teams with accurate documentation, supporting UAE AML/CFT reporting processes.